Product Issues – Complete Process Management
Imagine having the headache of managing product issues go away….
Imagine the peace of mind having an expert team managing the entire process for you – from enabling restaurant teams to submit issues and photos to managing credits with the DCs and Suppliers.
Product Issues – Complete Process Management
Imagine having the headache of managing product issues go away….
Imagine the peace of mind having an expert team managing the entire process for you – from enabling restaurant teams to submit issues and photos to managing credits with the DCs and Suppliers.
Your
Solution to the Headache of Product Issues
The Problem
Let’s face it, managing non-conforming products that reach the restaurant is difficult and time-consuming to do correctly and completely. Because of this, it often gets moved to down, or off, the daily priority list for a Food Safety and QA professional, due to other more urgent activities needing to be done.
But, we all know visibility to non-conforming products in the supply is critical to minimizing impact to Operations.
The Need
The ideal process for managing Product Issues looks like this:
• Restaurant Operators feel heard and receive their credits.
• DCs and Suppliers have the information and support they need to correct potential issues in their process before it becomes a bigger issue.
• Your Food Safety and QA teams can concentrate on the critical tasks needed to move the Food Safety needle forward, those that provide the most value to the organization.
The Solution
BLAZE A + T will manage food and non-food product issues for your restaurants to get credit from Suppliers for poor quality product using a custom, expert-developed, mobile-friendly website to make it easy for the restaurant teams to submit an issue, thereby giving you early visibility to potentially larger issues in the supply chain.
Step 1: Easy Issue Submission
Restaurant Teams submit info and photos of Product Issue using custom, mobile-friendly website
Step 2: Resolution by an Expert
An Expert works with Supplier and/or DC(s) to ensure implementation of effective corrective and preventative action plans
Step 3: Restaurants get Credit
Experienced Technical Manager ensures that Restaurants received the Credits they are due for non-compliant product
Step 4: Corporate gets Visibility
Corporate Team has visibility to potential trends, as well as Supplier and DC performance
This service is currently being used daily by a mid-sized multi-unit restaurant chain of 140 locations.
